Returns & Exchanges
Returns and exchanges are to be expected in any business, so to make things go as smoothly as possible I have some guidelines that should be followed closely. These policies apply to all eBay and Etsy purchases, and Shopify thru Facebook. If you are uncertain about anything regarding returns or exchanges, please contact me. Altered items are void of returns, exchanges, and warranty coverage. I reserve the right to refuse any returns or exchanges that I feel do not meet the guidelines outlined below. Thank you!
- Returns must be made within 14 days of receiving the item, this is non-negotiable.
- Items must be in unworn condition to receive a full refund.
- Contact me if you are returning an item. I have a very simple set of instructions which will expedite the process.
- Shipping charges are non-refundable. Unless there is an error with the item, the buyer assumes responsibility.
- Coupons are voided and may be used again. Items kept by the customer on partial order returns are no longer coupon eligible, and the difference will be deducted from the refund. Contact me to reinstate the discount on a future order. Does not apply to expired coupons.
- When initiated, you are agreeing to the terms of sale regarding returns and exchanges.
- Custom items are not eligible for returns. For more info, please see the Custom Work page.
If you purchased an “any size” ring or bracelet in the wrong size, or received an “any size” ring or a bead bracelet as a gift in the wrong size size, contact me about exchanging for the correct size. There is no charge for this service unless you are exchanging a cabochon ring with add-ons (more below).
- Exchanges must be made within 14 days of receiving the item, this is non-negotiable.
- Only unworn and unaltered items will be accepted for exchanges.
- There is an $8-$10 fee for wrapped band or heavy wrap cabochon rings to be remade in a different size. If your ring does not have a wrapped band, it is an even exchange.
- Shipping charges are non-refundable. The buyer assumes responsibility for their own shipping charges.
- There is an $10 return shipping fee for International exchanges only.