Top Navigation

FAQs

Frequently Asked Questions

Where do I find info about returns or exchanges?

Why won’t my order go through when I click “Place Order?”

How do I enter my coupon code to receive a discount?

I forgot to enter my coupon, can I still get the discount?

Where do I leave a note about my stone preferences?

How do I return or exchange an item?

Do you offer free ring sizing?

Do you offer wholesale?

How to I get my ring size?

What kind of silver do you use?

I don’t wear silver jewelry, do you offer gold?

Where do you get your “Stone Properties” info?

 

Where do I find info about returns or exchanges?

Please visit the Returns and Exchanges page for more info.

Why won’t my order go through when I click “Place Order?”

You must click the red “X” next to “I have read and accept the terms & conditions.” It is located at the bottom of the checkout page.

How do I enter my coupon code to receive a discount?

On the checkout page there will be a box above your order where you can enter the coupon code to calculate the discount. Make sure you do this before you proceed with checkout. If you would like to be notified of when I offer new coupon codes, please subscribe to the newsletter (located at the bottom of the home page).

I forgot to enter my coupon, can I still get the discount?

Unfortunately once checkout is complete the coupon cannot be added, but you can use your coupon on your next order as long as it is still valid. You may also request an order cancellation and place a new order with the coupon code entered.

Where do I leave a note about my stone preferences?

On the checkout page where you enter your billing and shipping address, there is a box labeled “Order Notes,” you can leave me a note there about any customizations or preferences.

How do I return or exchange an item?

Please see the Returns and Exchanges page for all the details on how to do this.

Do you offer free ring resizing?

It depends on the ring. Bead rings are no-charge resizing. Cabochon rings are available for no-charge resizing, only if they have no add-on wrap styles (they must be regular wrap). If they have add-on wrap styles such as the “Wrapped Band” ($8) or “Heavy Wrap” ($10) option, these services will be re-billed at cost, respectively. If you return the ring for a refund, and then attempt to re-order the same ring in a different size with add-ons to avoid paying the $8-$10 resize charge, your order will be canceled and you will be blocked future orders. If you need further explanation regarding my return and exchange policies to avoid ANY confusion regarding this topic, please see the Returns and Exchanges page for all the details about exchange charges.

Do you offer wholesale?

No, but I offer a 10% discount on purchases of 20 or more items at one time. Contact me before placing the order to receive a 10% off coupon code.

How to I get my ring size?

Please see the Ring Sizing page for all the info on how to get your accurate ring size.

What kind of silver do you use?

I use solid .925 sterling silver.

I don’t wear silver jewelry, do you offer gold?

I do keep a supply of 14K yellow and rose gold-filled wire for special requests. If you have a preference for gold please contact me for a quote.

Where do you get your “Stone Properties” info?

On this site, my eBay shop, and Etsy store, all Metaphysical Property references are derived from Kristi Huggins of The Handy Little Crystal Reference Guide (formerly MoonCave Crystals). For more information about stones and their metaphysical properties, I recommend picking up a copy of Kristi’s awesome little book. It’s the most comprehensive cross reference guide you could ask for.

Comments are closed.
Top