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Returns and Exchanges

Returns & Exchanges

These policies apply to all eBay and Etsy purchases as well. Altered items are void of returns, exchanges, and warranty coverage. I reserve the right to refuse any returns or exchanges if I feel do not meet the guidelines outlined below. Thank you!

Returns 

  • Returns must be made within 14 days of receiving the item, this is non-negotiable.
  • Items must be in unworn condition to receive a full refund.
  • Contact me if you are returning an item. I have a very simple set of instructions which will expedite the process.
  • Shipping charges are non-refundable. Unless there is an error with the item, the buyer assumes responsibility. If items are sent to me with postage due, they will be returned automatically.
  • Once a coupon is used, it may not be used again. If you return on a coupon discounted order, contact me to reinstate the discount on a future order. Partial order returns get the refund minus the coupon, and coupon may not be reused.
  • Once your order is placed, you agree to the terms of sale regarding returns and exchanges.
  • Custom items are not eligible for returns. For more info, please see the Custom Work page.

Size Exchanges

  • Exchanges must be made within 14 days of receiving the item, this is non-negotiable.
  • Only unworn and unaltered items will be accepted for exchanges.
  • There is an $8-$10 fee only for “Wrapped Band” or “Heavy Wrap” cabochon ring size exchanges, and only if you exchange for a larger size.
  • Shipping charges are non-refundable. Unless there is an error with the item, the buyer assumes responsibility. If items are sent to me with postage due, they will be returned automatically.
  • There is an $10 return shipping fee for International exchanges only.
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